Below find questions we are frequently asked about Escents products. If your question or concern is not answered here please do not hesitate to contact us.

What is Escents?

Escents is an aromatherapy company specializing in fragrance, skincare, bath and spa. We look to redefine your personal experience by offering the best in aromatic products. You the customer is what defines and brings life to our company and we simply ask that you "define your mood" through us. Our success is determined by the family that supports it; we constantly seek to improve ecstatic relationships, venture into creativity, be innovative and seek challenge by growing from risks. See more information on where we've come from and where we're going.

How do I track my order?

For all online and mail orders, feel free to call us toll-free at 800.964.1150. A customer service representative will be more than happy to provide you with an updated status on your order.

When do you expect back ordered products to go back into stock?

Back ordered products are items that are usually in high demand. We are constant in dialogue with our production facility into order to maintain optimum levels of efficiency in regards to getting all unavailable products back out to our valued customers. We recommend that you keep checking our web site for the availability of the product you're interested in.

I can't find an item I ordered last time, what happened to it?

Escents is constantly seeking to improve its product line. If a product you are looking for no longer shows in our product listings online, please contact us and we'll let you know if the product you're searching for is still available.

Keep in mind that Escents retail stores have the the ability to custom blend, or, you can even create your own custom scented products.

Where can I find the ingredients in your products?

The ingredient listings are always found on the label of each Escents product. If you require further information regarding a specific ingredient or product, please contact us.

Where are you located?

Escents is a Canadian based manufacturer and retailer with 26 retail locations worldwide. British Columbia serves home to 7 outlets as well as our Head Office. We've spread our wings across the globe and also support 19 retail locations in Taiwan.

If you would like more information on contacting a specific store, please visit our Store Locator.

Do you plan to expand your franchises?

Escents is always looking to grow, and we are driven by concrete results. If you’re interested in our International Distribution division we ask that you please visit the Contact Us section of the site where you can find details concerning franchise expansion. Don’t fret if we don’t have a retail location near you - we send mail orders to anywhere in the world and our web site www.escentsaromatherapy.com serves all residents of Canada and the United States.

I have a problem with my product, what is your return policy?

Please contact us immediately if you experience any problems with your purchase. We will be happy to refund or exchange any products that are unused and undamaged within 1 month of the purchase date. A refund or exchange will require that you send your unused / undamaged product back to us. We’ll be more than happy to provide you with more detailed instructions upon your inquiry.

Where can I find the operating instructions for your Ultrasonic Diffusers?

Does Escents have a wholesale program?

Yes, we do! If you would like further information regarding our wholesale program please contact our Office Administrator at 604.928.9298 extension 22.

I heard you have a Birthday Discount! What is it?

Our Birthday Discount is a once a year offer that is available exclusively to our retail and web customers. The discount will be available 2 weeks prior to your birthday and will expire 2 weeks after your birthday. Our Birthday Discount will entitle you to 25% off your purchase on all our products. Sign up to the Escents mailing list to receive your Birthday Discount.

I love your products! Where do you manufacture them?

We are a very proud Canadian manufacturer! British Columbia, Canada serves as home for our company. If you require anymore information in regards to production, please contact us.

Why should I sign up for your mailing list?

The Escents mailing list is an exclusive newsletter emailed to Escents customers. The newsletter is your opportunity to get truly unique details on the world of aromatherapy, as well as to get the heads up on upcoming sales and new products. Check out some past issues of our newsletter. You'll also receive special discounts that are available to newsletter members only. Don’t miss out - sign up to the Escents mailing list

How do I unsubscribe for your mailing list?

You can unsubscribe at any time by clicking the "update / change your account" link in the bottom of any Escents eBrief e-mail. If you experience any problems in unsubscribing please contact us.

How do I work for / become a part of the Escents family?

If you’re looking to join the mix, check out our employment opportunities.

What is Aromatherapy?

Aromatherapy is the use of essential oils and can be used to transform moods. The idea is to find the scents that evoke positive feelings and emotions, and then to introduce those scents into our everyday lives to enhance well-being. Taking time to experience aromas is the best way to learn about and create a personal connection to essential oils... define your mood. See Benefits of Aromatherapy and History of Aromatherapy for more information.

What are Essential Oils?

Essential oils are the highly concentrated, volatile, aromatic essences of plants. Pure essential oils are gems of nature -- the quintessential life force of aromatic plants. These versatile oils can be used to define your mood - be passionate, fresh, indugent, get balanced, energized or unwind. Escents offers only 100% pure essential oils. To do so requires careful sourcing to ensure that each oil is both of the highest quality and completely unadulterated - all Escents essential oils are of a therapeutic quality.