Escents Customer Service
The Escents Guarantee
Escents is committed to your 100% satisfaction. If for any reason,
you are unsatisfied with your Escents purchase, we will gladly offer a
full refund with a receipt or an in-store credit or gift certificate
for use in any of our corporate retail locations or online. We value your business and we value your opinion! We are always striving to exceed your expectations. Please contact us to tell us how we can improve your Escents experience.
 For any and all sales inquiries, mail order requests, comments and feedback (we love feedback!) please use the contact information below. Due to the volume of emails we receive it may take us 24 to 48 hours to respond. Looking for job opportunities? See the Careers section of the Escents site. See Distribution / Franchise Opportunities for information on international franchise opportunities.
Looking for the Escents Retail Location closest to you? Click here for store locations.
Escents Corporate Offices
3659 Wayburne Drive
Burnaby, BC
V5G 3L1
Canada Get Directions
Mail OrdersIf you would like to place an order to ship to an international destination (outside of North America), please call 1-800-964-1150 or e-mail and leave a detailed message of what you would like to purchase. We will provide a shipping quote as promptly as possible, as international shipping costs are calculated by weight. This includes Hawaii and Alaska. If you are ordering from either of these two states, shipping must be calculated based on the weight of your order and will not qualify for free shipping.
Shipping Policy
All purchases are shipped from our
warehouse in Vancouver, BC, Canada, by Canada Post, to arrive within 1-9 business days from receipt of your order. For an additional
charge, we can expedite delivery to most destinations in North America
excluding Hawaii and Alaska in 2 - 5 business days. - The shipping and handling cost for your order is based on your requested method of shipping.
- Orders are shipped on business days only, excluding Canadian public holidays.
- Delivery
times shown below are based upon normal business volumes. You may
choose to upgrade the shipping method for faster delivery.
Unfortunately, not all delivery methods are available to all areas
- If
for any reason, Canada Post sends the shipment back to the Escents
warehouse after numerous failed delivery attempts, re-shipping the
package will be at the expense of the customer.
- United
States customers are responsible for all import duties levied by US
Customs and International customers are responsible for all import
duties levied by US and respectable countries customs.
- We
only ship to residential address' including PO Boxes and business
address', we do not ship to military bases in the United States.
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